Introducing Chippie’s NEW & IMPROVED Prepaid bundles

Questions? We’ve got answers!

We understand that our new plans may bring up some questions. Here’s more information on some questions you may have.

• Why is Chippie changing to these new plans?

  The new Data & Combo bundles introduce more value and more ease of use. The Data Bundles provide you with huge data and our Combo Bundles combine data, (unlimited) minutes & SMS.

• How will these new Chippie plans be easier to use?

  • We’ve simplified activation to use only one short-code number. All bundles can now be activated using SMS short-code 3434.
  • You can switch between activating a data bundle or a combo bundle with data minutes & SMS at any time, without our assistance
  • Auto-renew has become easier to manage with one simple command to deactivate
  • You are in control of your data usage. If you run out of data on your bundle, you can decide to use more by sending an SMS command.

• How is Chippie adding more value?

  • Some Combo bundles now offer unlimited calling
  • All bundles offer you more data at a lower price.
  • Data roll-over will apply on all bundles if you activate a new bundle 24 hours. Data roll-over allows you to keep any data you have left and carry it over to your new plan.

• What number should you use to activate the new plans?

  All plans are activated with short-code 3434. Short code 3636 no longer be used for activations.

• What if I already have an active plan when Chippie introduces these new prepaid bundles?

  If you have an ongoing plan, you won’t lose your minutes or data. Your current plan will remain active until it reaches its scheduled expiration date. Once their previous plan has expired, you are free to activate which ever bundle best suits your needs.

  We would have also reached out to you in advance by SMS if you’ve had an active data plan at any time during the last 3 months. We sent you an SMS message informing that your previously activated plan will be phased out. After that you would have also received a personalized recommendation with the new plan that is closest to your previous plan. If you’ve activated multiple plan types during the past 3 months, you received multiple recommendations so that you can choose the best option to suit your needs

• How will the data roll-over work?

  Data roll-over allows you to keep any data you have left and carry it over to your new plan. Any data that remains in your bundle at the expiration date of your bundle will roll over automatically if you activate a new plan within 24 hours. This will apply if you activate the same bundle, or a different one of the same type. This means that Data bundle to Data bundle and Combo bundle to Combo bundle roll-over will be possible. Data to Combo and vice- versa will not roll-over.

• How will I be able to add data now?

  We’ve simplified extra data purchase with a single, affordable plan. If you have an active 30-day Combo bundle you can buy extra data at any time. You can buy 1GB of extra data for only $6 by SMS. Simply send the command EXTRA DATA to 3434 to add the extra data. If you run out of data on your data bundle, you can activate a new data bundle at any time.

• Will auto-renew still work?

  All new bundles have the auto-renew feature and the command to stop auto-renew has been simplified. To prevent auto-renew, send the following commands at any time, at least 1 hour before bundle expiry.

  COMBO STOP to 3434 - to stop auto-renew on any combo bundle
  DATA STOP to 3434 – to stop auto-renew on any data bundle

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• What can I use the data in my Combo or Data bundle for?

  Data is available for use of the Chippie LTE & 3G network when located on your home territory and on other Chippieland territories.

• Where can I call with the unlimited minutes in my new Combo bundles?

  Minutes are valid for calls to local Chippie numbers and Chippie numbers in Chippieland when located on your home territory.

• Where can I message with the SMS in the new Combo bundles?

  SMS in the combo can be used to send messages to Chippie numbers and any local mobile number.

• How can I check my Combo bundle balance?

  SMS COMBO VAL to 3434 to receive your Combo bundle balance and expiration date.

• How can a customer check their Data bundle balance?

  SMS DATA VAL to 3434 to receive your Data bundle balance and expiration date.

• When can I activate a new plan?

  You can activate a new bundle by SMS at any time, while located anywhere on the island. No need to visit our stores.